DPD tracked delivery
DPD quotes its UK parcel service as a 48-hour service. We attempt to dispatch orders within 1 working day.
Customer services · Delivery
Delivery & tracking.
Information about UK and international delivery, dispatch times, tracking, customs charges and what to do if something is wrong with your parcel.
Many orders leave within 24 hours
This applies to orders placed on a working day and excludes online webshop purchases and items requiring embellishment.
DHL international delivery
DHL quotes approximately 2 days for Europe and 3 days for the rest of the world after dispatch.
Personalised & webshop orders
Made for your team.
Many webshop products are made or finished specifically for your club, team, university, school or organisation, so they need a little more time before dispatch.
Allow 10–15 working days
Personalised items — particularly products offered through webshops — may include badges, crests, bespoke trims, names, numbers, initials or other text. These items require custom production or personalisation and will generally take 10–15 working days, excluding weekends and bank holidays.
Check the product details and sizing
Most products should state their expected delivery timeframe on the product page. If you are unsure, please contact us before placing your order.
Personalised and bespoke items are generally non-returnable.
This includes garments personalised with initials, names, numbers or text; garments with an added logo; and products featuring a specific club, team, university, school or company logo. Exceptions may apply in special circumstances, such as where goods are faulty. Please check sizing carefully before ordering.
United Kingdom
UK delivery.
UK delivery is made using DPD Parcel tracked delivery, quoted by DPD as a 48-hour service.
We attempt to dispatch all orders within 1 working day of the order being placed. A large percentage of orders are dispatched within 24 hours when placed on a working day. Please note that this does not include items purchased through an online webshop and/or items that require embellishment.
Need your tracking number?
Email us at sales@sdlgroupltd.com.
If you are not available for delivery
The delivery driver will leave a calling card with instructions on how to collect your parcel.
Can you deliver to my work address?
Yes. We can deliver to your place of employment, but for security purposes we do not deliver to PO Box addresses.
Outside the UK
International delivery.
International delivery is available to selected destinations. If your country is not available, we do not currently deliver there.
Dispatch & delivery
International deliveries are made using DHL, quoted as a 2-day service for Europe and a 3-day service for the rest of the world. We attempt to dispatch all orders within 2 working days, with a large percentage leaving within 24 hours when ordered on a working day.
Charges & delays
Customs or import duties are charged once a parcel reaches the destination country and must be paid by the recipient. Policies and charges vary by country, and customs may also delay a parcel.
If you are not available for delivery
The delivery driver will leave a calling card with instructions on how to collect your parcel.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges and cannot advise what the cost will be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before ordering so that you are aware of any additional costs.
Please also be aware that your parcel can be delayed by customs. We have no control over this and cannot provide details of why a parcel has been delayed or how long the delay will last.
International returns
If you are returning anything to us from outside the EU, you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge is levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
Something wrong?
Delivery help.
Tracking, faulty goods, incorrect items and missing items.
Has my order been dispatched?
As soon as your order is dispatched, you will be sent an email confirming that it is on its way. You can request your tracking number by emailing sales@sdlgroupltd.com.
I have received a faulty item
If you think the item you received is faulty, please contact our customer service team by phone on +44 (0)1282 418418 or email sales@sdlgroupltd.com. We will then advise you how to proceed with the return. Please include as much detail as possible about the fault.
Due to the technical processes used, it is imperative that each garment’s washing instructions are followed exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch before leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
I have received an incorrect item
If you have received an incorrect item in your order, please contact our customer service team at sales@sdlgroupltd.com within 24–48 hours of receiving your order. We will then advise you how to proceed with the return. Please include as much detail as possible about the error.
An item is missing from my delivery
Regrettably, mistakes can happen. Sometimes we do not send everything you have ordered at the same time, so first check your packing note or dispatch emails to see whether any items will be arriving separately.
If the packing note states that an item should be in your parcel but it is not, please contact our customer service team at sales@sdlgroupltd.com, who will try to rectify the mistake as quickly as possible.
Need something else?
More help from Surridge Sport customer services.
